Privacy Policy & Data Handling

Last Updated: 2025-05-01

At Bitaxe Store, we respect the privacy and operational security of our customers. This Privacy Policy outlines how we collect, use, and protect your data when you visit our website or purchase our hardware.

1. Information We Collect

To successfully process and ship your hardware, we must collect basic operational data:

  • Order Information: Name, email address, shipping address, and phone number (required by international shipping carriers).
  • Device & Usage Data: IP address, browser type, and basic analytics to prevent fraud and ensure website security.
  • What we DO NOT collect: We do not store credit card numbers, bank details, or private keys on our servers.

2. Cryptocurrency Payments & Blockchain Data

We process payments via secure, decentralized, or third-party cryptocurrency gateways (such as BTCPay Server and Coinbase Commerce).

  • Public Ledger: Please be aware that cryptocurrency transactions are broadcast to public blockchains. The wallet address you use to pay us, the transaction amount, and the timestamp will be permanently visible on the public ledger.
  • Third-Party Processing: When you generate a crypto invoice, your payment is processed by our gateway partners. Their collection of your data is governed by their respective privacy policies.

3. How We Use Your Information

Your data is strictly used for e-commerce operations. We do not sell your personal data to data brokers.

  • To fulfill hardware orders, generate shipping labels, and provide tracking updates.
  • To communicate with you regarding order status, technical support, or warranty claims.
  • To screen orders for potential risk or fraud (especially regarding international shipments).

4. Information Sharing & Third Parties

We only share your information with trusted third parties necessary to fulfill your order:

  • Logistics: Shipping carriers (e.g., DHL, FedEx, UPS) receive your name, address, and phone number to deliver your hardware.
  • Legal Compliance: We may share your information to comply with applicable laws, respond to a subpoena, or protect our legal rights, especially regarding international export controls.

5. Data Security & Retention

We implement industry-standard encryption and security protocols to protect your data. We retain your order information for our records unless and until you ask us to delete this information (subject to legal and tax retention requirements).

6. Your Privacy Rights

Depending on your location (such as the GDPR in Europe or the CCPA in California), you may have the right to access the personal information we hold about you, or ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the information below.

7. Contact Information

  • DATA INQUIRIES: support@bitaxe.store
  • ENTITY: AxeBit LLC
  • REPORT NUMBER: 475583884_T
  • ADDRESS: Room 20E, Block B, Shenglong Times Square, Shenzhen City, China